FREQUENTLY ASKED QUESTIONS
We require a current driver’s licence and either credit card or cash $100 -$200 security bond which will be refunded on safe return of Mascot.
We ask you do not clean them before returning them. If they are treated with wrong cleaning product or process it can cause permanent damage /discolouration or shrinkage to mascot.
“You can wear our costumes in complete confidence that they have been cleaned thoroughly either by machine/hand washed. Head and Foot wear are all disinfected and wiped clean. Your satisfaction is important to us.”
We have Sameday/ Overnight/Weekend and Weekly Hire Periods available. We are happy to help with longer term hires if required and at a reasonable rate.
Depending on item you are hiring its normally $100 bond unless it’s a specialty/ custom made item where a higher bond will be required. Bond will be refunded on the safe return and original condition of Mascot and on time.
Yes, we do. Please feel free to send us an email with details of event.
We may retain some of the bond to cover the repair cost of a costume. If the costume has been lost or irreparably damaged, there will be a replacement fee. The bond may not be sufficient to cover this.
We are willing and able to entertain at all venues. Please be aware that some venues have their own restrictions and guidelines. Please check with your venue to see if they allow outside entertainment before booking with us.
Outdoor venues are always welcome! However, if you are planning an outdoor party, please have a backup plan in the event of bad weather. Since the costumes and wigs worn by the entertainers are extremely delicate, it is preferred to have a covered or shaded area for some if not all activities.